Nice to meet you.
I’m Katie. I've been working as a content designer and strategist for 15+ years with a speciality in cognitive science. Over the last several years my work has shifted toward AI with the lines between content and product design blurring to become inseparable.
Now I use my background in psychology and content strategy to design AI products that create generative, human-centered experiences.
I believe AI is most valuable when it's usable — and I build toward that every day.
Approach
The greatest, most accurate tools aren’t valuable if customers can’t use them. Whether creating agentic experiences that they touch once or designing generative experiences they use every day — the customer experience still matters.
Start with the user (and the business)
UX research is the window into your customer needs and your product gaps. Use research to create outstanding experiences for your customer and inform your AI.
What’s the data say?
How do you know design is making an impact? You look at the data. Are views going up or down? Are customers getting stuck or moving forward? Find out from the data and iterate.
Designing with AI
Adopt the tools - UX research is the window into your customer needs and your product gaps. Use research to create outstanding experiences.
Train the team - How do you know design is making an impact? You look at the data. Are views going up or down? Are customers getting stuck or moving forward? Find out from the data and iterate.
Experiment constantly- Years of experience, titles, and expertise can’t replace feedback. Seek out feedback and watch your work improve.
Designing for AI
System prompts and MCPs - UX research is the window into your customer needs and your product gaps. Use research to create outstanding experiences.
Teach an AI to fish - How do you know design is making an impact? You look at the data. Are views going up or down? Are customers getting stuck or moving forward? Find out from the data and iterate.
Continuous testing - Years of experience, titles, and expertise can’t replace feedback. Seek out feedback and watch your work improve.
